COVID-19 Peace Of Mind Promise

— 18 Aug 2021 10:25:09 by Kate Moore

Peace of mind promise blog image

Now that the DfE has given schools the greenlight to book French trips, our COVID-19 Promise gives you all the flexibility and reassurance you need to plan your return to our language centres with confidence.

Our COVID-19 Promise provides new bookings with additionanal financial protection in the event of: 

  • The Foreign Office, DfE or international COVID travel restrictions prevent your trip
  • Quarantine restrictions are imposed at destination or on return

Please also see details of our new group travel insurance which includes COVID-19 cover for individuals who are pinged or test positive before your trip or during your stay.

COVID-19 Peace Of Mind Promise - extra booking flexibility in case your plans have to change

Freedom to postpone up to 28 days of departure

If you have to change your plans because of COVID-19, we promise to waive our amendment fees so that you can postpone your trip for free between 12 weeks and 28 days before departure.

How does it work?

We won’t charge you any postponement fees if you have to delay your trip to a later date due to COVID-19. All we ask is that you let us know between 12 weeks and 28 days before your planned departure and maintain your agreed payment schedule up to the point you have to postpone.

This additional flexibility is for all new bookings made between 10 May – 24 October 2021 for travel in the 2021/22 academic year.

Refund if your trip is cancelled within 21 days of departure

If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim from your insurance, then we guarantee to either find you a suitable alternative, or refund your group in full.

How does it work?

In the event that your school insurance or RPA will not cover COVID travel cancellation, then your group is eligible for a full refund if any of the following applies within 21 days of your planned departure:

  • The FCDO advises against all but essential travel to your chosen destination
  • The Department for Education recommends against taking school trips to your chosen destination
  • The whole group is required to quarantine at your travel destination
  • Your group is required to quarantine on your return due to the government’s traffic light system
  • Local or national lockdowns in the UK will prevent your departure
  • Local or national restrictions at your destination will impact the main purpose your trip

This additional refund protection applies to new booking made between 10 May – 24 October 2021 for travel in the 2021/22 academic year. To be eligible for this refund, your group must also keep up with the agreed payment schedule.

COVID-19 Peace of Mind Promise - what you need to know

When can I postpone?

Between 12 weeks and 28 days of departure you are free to postpone your trip to a later date – just contact us by email to start the process. If you choose to postpone your trip more than 12 weeks before your planned departure date, then your booking will be subject to the normal charges and fees set out in our Booking Terms and Conditions for amendments and cancellations.These postponement terms only apply if your booking is affected by COVID-19 and do not apply in the case of disinclination to travel.

Will I be charged administration fees to postpone?

If your trip cannot go ahead because of COVID-19, we will not charge your group any administration fees for changing your departure dates, as long as you request the change within 12 weeks and 28 days of your trip.

Will the price change?

Prices may change if you postpone to a later date. Wherever possible we will keep prices changes to a minimum. However, any postponement will be subject to costs imposed on us by our suppliers, such as ferry companies, in making the change. Groups travelling to our centres by coach are unlikely to experience any significant price changes, while trips involving a flight could see additional costs and charges.

What about my deposit?

Where you postpone a trip booking, we will ensure that all your arrangements are changed to the later date and any money already paid to us will be carried over to your new trip. We will not charge our administration fee to make the new arrangements and we will do all we can to keep your tour price the same.

COVID-19 Insurance Cover

We have negotiated new group travel insurance which includes COVID-19 cover for any members of your group who test positive or are told to self-isolate before, or during, your stay. The policy also covers emergency travel and accommodatio expenses incurred by a parent inorder for them to stay with the child until it is safe for them to return home.

Please see your travel insurance requirements in our Booking Terms and Conditions. We recommend that you check what COVID cover is provided by your school insurance/RPA before booking.


Ready to book?

Though the centres are booking up fast with postponed groups from 2020 and 2021, there is still time to reserve your place and have something positive for your students to look forward to. If your school is unsure about authorising your next trip, we recommend that you talk to us to reserve your dates now while you confirm things. 

More resources for French school trip organisers

The latest advice for existing bookers

To read the latest travel advice for France and information about your current booking, please go to our Coronavirus travel advice page.

The latest DfE advice regarding school trips

Click here to read a summary of the DfE's school trip guidance.

Still have questions?

If you have any questions or need any further information, please don’t hesitate to contact us and we’ll be very pleased to help.


Please note that this content is subject to change and was last updated on 18 May 2021.


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