— 18 Aug 2021 10:25:09 by Kate Moore
Now that the DfE has given schools the greenlight to book French trips, our COVID-19 Promise gives you all the flexibility and reassurance you need to plan your return to our language centres with confidence.
Our COVID-19 Promise provides new bookings with additionanal financial protection in the event of:
Please also see details of our new group travel insurance which includes COVID-19 cover for individuals who are pinged or test positive before your trip or during your stay.
If you have to change your plans because of COVID-19, we promise to waive our amendment fees so that you can postpone your trip for free between 12 weeks and 28 days before departure.
How does it work?
We won’t charge you any postponement fees if you have to delay your trip to a later date due to COVID-19. All we ask is that you let us know between 12 weeks and 28 days before your planned departure and maintain your agreed payment schedule up to the point you have to postpone.
This additional flexibility is for all new bookings made between 10 May – 24 October 2021 for travel in the 2021/22 academic year.
If your trip is cancelled due to COVID-19 restrictions, and you are unable to claim from your insurance, then we guarantee to either find you a suitable alternative, or refund your group in full.
In the event that your school insurance or RPA will not cover COVID travel cancellation, then your group is eligible for a full refund if any of the following applies within 21 days of your planned departure:
This additional refund protection applies to new booking made between 10 May – 24 October 2021 for travel in the 2021/22 academic year. To be eligible for this refund, your group must also keep up with the agreed payment schedule.
Between 12 weeks and 28 days of departure you are free to postpone your trip to a later date – just contact us by email to start the process. If you choose to postpone your trip more than 12 weeks before your planned departure date, then your booking will be subject to the normal charges and fees set out in our Booking Terms and Conditions for amendments and cancellations.These postponement terms only apply if your booking is affected by COVID-19 and do not apply in the case of disinclination to travel.
If your trip cannot go ahead because of COVID-19, we will not charge your group any administration fees for changing your departure dates, as long as you request the change within 12 weeks and 28 days of your trip.
Prices may change if you postpone to a later date. Wherever possible we will keep prices changes to a minimum. However, any postponement will be subject to costs imposed on us by our suppliers, such as ferry companies, in making the change. Groups travelling to our centres by coach are unlikely to experience any significant price changes, while trips involving a flight could see additional costs and charges.
Where you postpone a trip booking, we will ensure that all your arrangements are changed to the later date and any money already paid to us will be carried over to your new trip. We will not charge our administration fee to make the new arrangements and we will do all we can to keep your tour price the same.
We have negotiated new group travel insurance which includes COVID-19 cover for any members of your group who test positive or are told to self-isolate before, or during, your stay. The policy also covers emergency travel and accommodatio expenses incurred by a parent inorder for them to stay with the child until it is safe for them to return home.
Please see your travel insurance requirements in our Booking Terms and Conditions. We recommend that you check what COVID cover is provided by your school insurance/RPA before booking.
Though the centres are booking up fast with postponed groups from 2020 and 2021, there is still time to reserve your place and have something positive for your students to look forward to. If your school is unsure about authorising your next trip, we recommend that you talk to us to reserve your dates now while you confirm things.
To read the latest travel advice for France and information about your current booking, please go to our Coronavirus travel advice page.
Click here to read a summary of the DfE's school trip guidance.
If you have any questions or need any further information, please don’t hesitate to contact us and we’ll be very pleased to help.
Please note that this content is subject to change and was last updated on 18 May 2021.