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3. After your first payment
Once you have made a provisional booking with us, we will be sending you a booking summary that will explain the payment schedule and, at a later stage, the main transport legs of your trip. It will also confirm the numbers we have for your group and will be sent to you every time you make any changes.
FINANCE:
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The payment schedule is arranged according to your needs so should you have difficulties collecting the deposits on time, just drop us a note so we can amend the deadline for you.
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Different payees. If you have a Chateau booking, the first and second deposits should be made payable to the ‘Chateau de la Baudonniere’ and your final balance should be made payable to ‘Foreign Client Payment account’. Any additional payment after that (eg. Last minute extra pupil) should be payable to the ‘Chateau de la Baudonniere’. For Normandy Experience groups, all cheques should be payable to Normandy Experience.
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Loss of deposits: From the moment you inform us that one of your students withdraws from the trip, he/she will automatically lose the deposits paid till that point. Pupil places are not transferable. If a pupil drops out and another joins the trip, then a cancellation is forfeit and a new deposit is payable, unless the school asks and the company agrees to transfer. Please note that replacements should also bear in mind gender splits for accommodation purpose.
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As soon as you confirm your booking, please give us your gender split so we can arrange rooming.
PAPERWORK
This is the best time for you to organise all the paperwork relevant to your trip:
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Risk assessment: We know they are time-consuming and that’s why we have them ready for you to print from our website on www.the-chateau.com and click on the Safety & Security tab on the top right side of the page. You will find all the necessary documents for your risk assessment.
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Our website is also a great provider of information, particularly for parents evening. You will find most of the information and answers to most of your questions.
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Emergency numbers: You will find below a list of emergency numbers you may need to fill in health & safety papers (French emergencies and coach companies)
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Passports: Please make sure that all the students and adults passports are valid and non-EU passports are dealt with accordingly.
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Insurance: As mentioned above, make sure the group and individuals are insured accordingly. It is recommended that you purchase the insurance as soon as you confirm as it would cover any withdrawals due to sickness.
QUERIES:
Do not hesitate to contact the relevant office if you have any queries that arise.
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