4. Six to two months prior to departure

1. INTERNET LOG-IN:

Our website now has an exciting feature where you can view your booking online. You can check your finances, your transport, rooming and program for your trip, but also upload your groups details.

We will send you around that time an email with your internet log-in and a password and clear explanations. We strongly recommend that you check this booking as often as you wish to check on possible changes and other topics mentioned above. This feature gives you all the information you need whenever you want it.

Note: We advise you to give us a quick call prior to a parents meeting to make sure that the booking is accurate (should there be any changes in process).

2. FINANCE:

At this stage, the financial side is straightforward but call us if you have any queries or check your details online.

3. TRANSPORT:

Your ferry, coach or train bookings are getting confirmed and we will make them appear on your online booking and other correspondence as they are confirmed.

Timings will appear too. However, as things change, the transport planning is LIKELY to change too at this stage and will be more reliable further down the line. We know changes are inconvenient but they are usually due to change in numbers or crossing alterations. We always have the school’s best interest at heart, changes are therefore carefully considered and we always try to provide the most convenient journey instead.

4. PROGRAM:

Around 2 months to 1 month prior to your departure, the Chateau will upload your program online for your group. From this time onwards you can liaise with the Chateau team to discuss this program and finalise it. So don’t hesitate to call them on 0033 233 604 695 or email Darren on Darren@the-chateau.com. Please note that if the Chateau team doesn’t hear from you, the Chateau team will gather that the provisional program is suitable to your group and will therefore make it final.

NOTE TO NORMANDY EXPERIENCE BOOKINGS: For any queries related to your program, Bene is solely in charge of all the Normandy Experience bookings. Please contact her on Bene@the-chateau.com.

5. ROOMING:

At this stage, the Chateau will also disclose your rooming arrangements online. This is why it is VITAL to receive your gender breakdown as soon as convenient. You can then start filling your online Party member’s list and allocate students to each dorm. The same applies for Normandy Experience. Please contact the relevant manager to discuss this (Darren for the Chateau – Bene for Normandy Experience).

5. Bon Voyage!